Privacy Policy
While visiting our website, you are not obligated to provide personal information. However, to successfully place an order, the following details are required:
- Billing Address
- Shipping Address
- Payment Information
If you upload photos using our online design studio, please note that these images will be stored on our server solely for order fulfillment purposes. Any information you provide will be used exclusively for processing transactions, delivering orders, or enhancing your overall experience. We do not sell, trade, or share your information with external parties. By using our site, you consent to this privacy policy. For any inquiries, feel free to contact us.
Payment Terms
Before production and turnaround time can begin, a pre-authorization for the full order value is required. Once client approval is received, the client’s credit card will be charged in full.
General Warranty
TeeOctopus.ca explicitly disclaims all express or implied warranties, including those regarding merchandise or fitness for a specific purpose. While we use high-quality materials, variations in laundering conditions and detergents make it impossible to guarantee against fading or shrinkage. Claims against your order must be reported within 5 days of receipt. No exchanges, refunds, or compensation will be provided beyond this period.
Shipping and Delivery
TeeOctopus.ca is not responsible for delays caused by courier services and cannot offer refunds or discounts due to such delays. Our guarantee applies only to the timely departure of your order from our premises. The quoted price covers a single shipment without storage, F.O.B. (Free On Board) the client’s place of business or our platform for out-of-town clients, unless stated otherwise. Proposals assume continuous and uninterrupted delivery unless specifications state otherwise.
Proofs
To avoid delays, proof approvals and revisions must be communicated directly with our designer. Revisions or approvals conveyed via email may result in order delays. TeeOctopus.ca
Replacement
TeeOctopus.ca reserves the right to replace materials with those of equal or superior quality unless a prior written agreement specifies otherwise.
Colour Confirmation
Due to variations in equipment, garments, inks, and other factors during colour proofing and production, a reasonable difference in colour between proofs and the final product is considered an acceptable aspect of delivery.